Terms & Conditions
Last Updated: 23, September 2025
Welcome to Nuvanta Family Hospital (“we”, “us”, “our”). By accessing or using our website https://nuvantahospital.com/ and any of our online services, booking appointments, filling forms, or otherwise interacting with the Website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use the Website or its services.
1. Definitions
User / You: Any person accessing the Website, using services, booking appointment, or submitting information.
Services: Any medical or healthcare‐related services offered by the hospital (OPD, IPD, diagnostics, surgery, counselling, etc.).
Online Services: Booking appointments online, submitting forms, accessing information, etc.
2. Use of Website & Services
You agree to use the Website in a lawful manner, and not for any illegal or unauthorized purpose.
You must provide accurate, truthful, complete information when requested (for instance when booking appointments, filling patient forms).
3. Appointment Booking / Cancellation / Rescheduling
All appointment bookings via the Website are subject to confirmation from the hospital. A booking request does not guarantee the appointment until we confirm via email / SMS / phone.
We reserve the right to reschedule or cancel appointments due to doctor unavailability, technical issues or unforeseen circumstances.
If you need to cancel or reschedule, please do so by calling us directly. Failure to arrive on time or no‐show may result in the slot being released.
4. Payments / Fees
Any fees for consultation, diagnostics, or procedures must be paid as per the payment policies.
5. Information You Provide
You agree to provide complete, accurate, truthful personal and medical information as may be needed for treatment, consultation, appointment booking, or any other service offered by the hospital.
If any information provided by you is false, misleading, incomplete or not up to date, we reserve the right to refuse or discontinue services.
6. Medical Advice & Disclaimers
The information on the Website is intended for general health information only and is not a substitute for professional medical advice, diagnosis, or treatment.
Never ignore professional medical advice in seeking treatment because of something you have read on the Website. If you have or suspect you have a medical problem, contact a qualified healthcare provider.
In cases of medical emergency, you should call emergency services or visit a hospital immediately.
7. Intellectual Property
All content on the Website (text, images, graphics, logos, videos etc.) is owned by Nuvanta Family Hospital or licensed to us.
You may not reproduce, distribute, transmit, modify, display, or otherwise use the content except for personal, non‐commercial use, unless you have our written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Nuvanta Family Hospital shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or inability to use, the Website or any service offered.
We are not liable for any errors, omissions, or inaccuracies in the content on the Website or for any delays or interruptions in services.
9. Third-Party Links / External Services
Our website may include links to external websites or services not operated by us. We are not responsible for the accuracy, content, or policies of those external sites.
10. Modification & Termination
We reserve the right to modify, suspend, or discontinue any part of the Website or Services (including features or content) at any time, without notice.
We may also update these Terms. We will post updated Terms on the Website, and the updated Terms will be effective from the date posted. Your continued use after such modifications implies your acceptance of the new Terms.
11. Privacy & Security
Your use of the Website is also governed by our Privacy Policy. We take reasonable measures to protect your data.
However, we cannot guarantee that data transmitted over the internet is 100% secure.
12. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of India.
13. Contact Information
If you have any questions or concerns about these Terms, or wish to raise a grievance, you may contact us at:
Nuvanta Family Hospital
7A/30, Opposite T&T Apartment, Siddharth Vihar, Ghaziabad, 201009
Mobile: +91 9699904110
Email: nuvantafamilyhospital@gmail.com
By using this Website, booking an appointment, or submitting any data or forms, you confirm that you have read, understood, and agree to abide by these Terms & Conditions.